Policy

Referrals:

We will work as a team with your primary care veterinarian, however this is not a requirement to schedule an appointment with us.


Appointments:

Late Arrival: We understand there are some circumstances that are out of your control and we will do what we can to work around these.  All appointments will end as scheduled.  

No-Show:  NO-SHOW appointments will be billed at 100% of our normal fees. If you have pre-paid for a package, your missed appointment will not be reimbursed or rescheduled.

Cancellations:

We appreciate a 48 hour notice of cancellation for any appointment and we will do our best to offer the same. You may cancel by phone or send us an email after hours to info@stridecaninerehab.com.

In the even that you need to cancel an appointment within less than 24 hours, you will be billed 50% of our normal fee.


Dogs: 

All dogs must be on leash at all times unless directed otherwise by a staff member. 

Please potty your dogs before their appointment. This mitigates the risk of an indoor or hydrotherapy “accident” during your appointment.

If your dog has had unresolved diarrhea, vomiting or a persistent cough within the past 48 hours, please reschedule your appointment and see your primary care provider.

If you have a breeding bitch, please do not schedule hydrotherapy sessions while she is in season. Well fitted “panties” are recommended for all other appointments.

Urinary and fecal incontinent dogs are not permitted to use the underwater treadmill.

Rarely, dogs defecate in water. However, when this happens in the underwater treadmill we have to dismantle and clean it which also requires that we cancel any further appointments for the day. Plus, it’s just not fun! We reserve the right to bill you for any and all hydrotherapy appointment cancellations that occur as a result of your dog defecating in the UWTM.

We understand that some dog are fearful and have anxiety or fear aggression behaviors. Please, please, please let us know in advance so that we can help them feel as comfortable as possible while also protecting those in the vicinity from injury or negative interactions.

Please let us know if you have any questions.